How long does it take to return an item

Sometimes it happens that the purchased product, due to special circumstances, may not fit the size, taste, or not meet the expected quality. Busy people do not always find time to contact the sales department immediately and immediately to return an unclaimed product. What to do if there is a delay, and the desire to get rid of or exchange the thing remains?

How long does it take to return an item

Article 25 of the legal decree of the regulatory legal act of the Russian Federation “Protection of consumer rights” declares that the purchased goods, which did not fit at all either in size and configuration, or in shape and dimensions, colors, as well as style, etc.P. can be legally returned to a sales representative within the next 3 weeks after the purchase/sale, excluding the date of the transaction. Return or exchange is valid and can take place if the product has not been used, its presentation, labels and packaging are in place without visible damage, consumer properties and qualities are normal, production seals are intact. The main thing is that the unsatisfied buyer should have a sales receipt or cash receipt, a receipt confirming payment, sometimes an identity document. The absence of any of the above documents does not deprive the right to use testimonies to protect one’s interests and arrange a demonstrative riot in the store in order to punish sellers and administrative staff of the trading establishment who abused the trust. If at the time of the return of the item there is no satisfactory analogue of it or there is simply no possibility of exchanging it for a better and more suitable product (it does not matter if it is more expensive or cheaper), the seller is obliged to return the amount of money equivalent to the paid value within three working days.

How long does it take to return an item

In the case of purchases directly in online stores, everything is somewhat different. Of course, the seller has no legal and moral grounds for not accepting the goods back from the buyer or returning the price paid. But these clever businessmen, taking advantage of the relative freedom and untouchability of the worldwide network, find many different nuances and loopholes that can fool and leave the hapless buyer with a nose. In such cases, there is usually no goods order or cash receipt, but there is other evidence of the transaction: correspondence on the Internet and an electronic ordering sample, invoices upon receipt of goods by mail, and more.

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